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Note: Bill payments can be cancelled before 11:59 p.m. (Atlantic time) on the same day that they have been processed. To cancel a bill payment after this time, please contact our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
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1. Log on to My Profile.

2. On the sidebar menu, click on Payment and in the submenu, click on Transfer funds.

3. In the To date section, select a date later than the planned date of the payment to be cancelled.

4. If the invoice was not initiated by you, uncheck the Initiated by me box.

5. Select the Completed status.

6. Click on Search.

7. To the right of the desired payment, click on the arrow.

8. Click on Payment details.

9. Click on Recall.

9. Click on Confirm.

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Here are the steps to activate My Profile online: 

  1. On the login page, click on set up my online profile.
  2. On the next page Sign up to get started, enter your desired username. Please note that it must be between 8 and 64 characters long and contain no special characters. Next, enter your password and make sure it meets the security criteria: at least one number, between 10 and 25 characters, at least one uppercase letter, at least one lowercase letter and at least one special character.
  3. Read and accept the Terms of Service.
  4. Click on Create your account.
  5. Click on Link it!
  6. Enter your activation code and your customer identification number, then click on Continue. 
The VerifyMe service is now available to UNI users. This service allows you to authenticate yourself with the Connection Partner option and access Government of Canada services (e.g.: My Service Canada Account for individuals or My Canada Revenue Agency (CRA) Account for individuals and businesses.
Members and clients need an e-mail address on file to create any product online. You can add your e-mail address in My Profile by clicking on the icon in the top right-hand corner of the screen. Then choose Info, View all, just below your address and phone number, select E-MAIL and click on the pen icon. You can then add your e-mail address.
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