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Manage and configure My Profile
Bill payment
Payment and transfers
Manage my accounts
Online deposit and direct deposit
Debit card
Most frequently asked questions
Stay informed

Manage and configure My Profile

Here's how to activate and setup your online account on My Profile.
Please contact our Client Contact Centre at 1-888-359-1357 or visit one of our branch.
No, the registering for My Profile is not mandatory. 
Two-step authentification, also called multifactor authentication (MFA), is used to make your UNI account more secure. It adds an extra layer of security when you log into your My Profile online account. You can enable two-step verification through your phone (call or text). 

To know more, click here. 
Learn more

Bill Payment

To access your list of billers, you need to click on Sync transactions in My Profile, which will update your list. If the biller is still missing, you will have to add it again if necessary.

To do so, you can use the support tools available at www.uni.ca/en/guidemyprofile,call the Client Contact Centre at 1-888-359-1357 or visit one of our branches.
Check out the Business tutorial
Bill payments can be cancelled before 11:59 p.m. on the same day that they have been processed. For help cancelling a bill payment after this time, please call our Client Contact Centre at 1-888-359-1357 or visit one of our branches. 
To cancel a transfer between accounts or between UNI members that has already been processed, visit one our branches or call us at 1-888-359-1357. Transfers between accounts or between UNI members set for a later date can be stopped before it is submitted for processing.
You can pay your bills or suppliers at a UNI branch, at one of our ATMs or by calling our Client Contact Centre at 1-888-359-1357. You can pay bills and suppliers online with My Profile. 
It's an agreement between UNI and an account holder whereby the account holder gives UNI permission to automatically debit the account by a certain amount every month. The amount may go to UNI to pay a standing fee, but most often goes to a third party. 

Manage my accounts

Your old folios are now grouped together, and each financial product has its own account number under a unique identifier.
If you think you are a victim of identity theft or fraud on your UNI account, please contact us promptly at 1-888-359-1357. If it involves your credit card, call the number on the back of your card.  
Pending means a transaction to withdraw money from or add money to your account has been submitted but isn’t complete. A posted transaction is a transaction that has been fully processed and completed.
No, you must use a payment method such as Interac e-Transfer to transfer funds to your contacts (recipients).
If you wish to have cheques cancelled or stop payment on a cheque you have issued, contact us immediately at 1-888-359-1357. You can also contact us from outside the country, we accept collect calls. A fee of $13 per stop payment will apply.
Learn more

Online deposit

UNI is a member of the Canada Deposit Insurance Corporation (CDIC), which is a federal Crown corporation that insures our members and clients for up to $100,000 in insurance categories. The coverage is free and automatic—you do not have to sign up. 

What is covered?  

-     Deposits in Canadian or foreign currency (including via payroll, Interac e-Transfer, or cheque) 

-     Guaranteed Investment Certificates (GICs) 

-     Other term deposits 

What is not covered? 

-     Mutual funds 

-     Stocks and bonds 

-     Exchange Traded Funds (ETFs) 

Source : https://www.cdic.ca/your-coverage/protecting-your-deposit/ https://www.cdic.ca/depositors/whats-covered

Debit card

If your UNI debit card is lost, stolen or at risk of malicious use, call us immediately at 1-888-359-1357. We also accept collect calls.  
Yes, the contactless “tap” function is still available. You can deactivate it if you prefer not to use it.  
In addition to your debit card’s usual functionalities, you are able to make online purchases anywhere in the world with your UNI chequing account. 
You can change your PIN at any of our ATMs, after activating your new UNI debit card.
Your PIN is generated by the debit card provider's technology, which secures the data to keep it confidential. Only cardholders have access to the PIN they receive by mail.
Learn more

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