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Manage and configure My Profile
Bill payment
Payment and transfer
Manage my accounts
Online deposit and direct deposit
Debit card
Loan and line of credit
Savings
Most frequently asked questions
Stay informed

Manage and configure My Profile

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How to activate My Profile

Learn all about managing and configuring My Profile.

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How to download a tax statement?

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How to manage my account transaction plan?

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How do I modify my username to log in to My Profile?

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How do I activate/deactivate the balance alert?

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How do I change the balance alert settings?

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How do I update my marketing preferences?

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How do I update my contact information?

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How do I manage my alerts/notifications?

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How do I change the name of an account?

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Understanding My Financial Summary

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How do I login on My Profile?

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How do I activate My Profile?

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Bill payment

How to stop a recurring bill payment?

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How do I delete a bill

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How do I cancel a completed bill payment?

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How do I add a new bill payee?

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How do I modify a scheduled bill payment?

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How do I pay a bill?

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Payment and transfer

payment

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How to make a transfer between UNI members?

Learn everything about payments and transfers

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How to manage my Interac profile?

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How do I sign-up for Interac?

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How do I send an Interac e-Transfer?

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How do I modify a transfer between UNI members?

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How do I cancel a transfer between UNI members?

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How do I add a contact to transfer between UNI members?

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How do I make a recurring funds transfer between my accounts?

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How do I transfer funds between my accounts?

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How do I make a transfer between UNI members?

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Load More See the FAQ

Manage my accounts

How do I view my consolidated account statements on My Profile?

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How do I set up my statement for each account?

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How do I print my transactions on My Profile?

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How do I view my account?

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How do I set up my account statement?

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How do I view my online statements for each account?

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How do I view my account statement?

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Load More See the FAQ

Online deposit and direct deposit

Online Deposit

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How to create a void cheque?

Learn everything about online and direct deposits

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How do I create a void cheque?

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How do I make a mobile deposit?

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Debit card

payment

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How to block my debit card in case of theft or loss?

Learn everything about How to block my debit card in case of theft or loss.

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Load More See the FAQ

Loan and line of credit

How do I repay a line of credit?

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How do I repay a loan?

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How do I find my loans and lines of credit?

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Savings

RRSP (Registered Retirement Savings Plan)

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How do I find my savings accounts?

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How do I open a savings account?

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Most frequently asked questions

Here are the steps to activate My Profile online: 

  1. On the login page, click on set up my online profile.
  2. On the next page Sign up to get started, enter your desired username. Please note that it must be between 8 and 64 characters long and contain no special characters. Next, enter your password and make sure it meets the security criteria: at least one number, between 10 and 25 characters, at least one uppercase letter, at least one lowercase letter and at least one special character.
  3. Read and accept the Terms of Service.
  4. Click on Create your account.
  5. Click on Link it!
  6. Enter your activation code and your customer identification number, then click on Continue. 
The VerifyMe service is now available to UNI users. This service allows you to authenticate yourself with the Connection Partner option and access Government of Canada services (e.g.: My Service Canada Account for individuals or My Canada Revenue Agency (CRA) Account for individuals and businesses.
Members and clients need an e-mail address on file to create any product online. You can add your e-mail address in My Profile by clicking on the icon in the top right-hand corner of the screen. Then choose Info, View all, just below your address and phone number, select E-MAIL and click on the pen icon. You can then add your e-mail address.

Maximum number of occurrences per frequency: 

- Weekly > 143 occurrences
- Biweekly > 72 occurrences
- Monthly > 33 occurrences 
- Quarterly > 11 occurrences 
- Semi-annually > 6 occurrences 
- Annually > 3 occurrences 
- Bimonthly > 17 occurrences 

Note: If you wish to change a scheduled transfer or payment, past occurrences are included the maximum allowed. 

Transfers can be scheduled to: 

- Make or change a payment  

- Make or change a transfer between UNI members 

- Transfer funds between your UNI accounts 

- Repay a loan or line of credit 

Learn more

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