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Manage and configure My Profile
Bill payment
Payment and transfers
Manage my accounts
Online deposit and direct deposit
Debit card
Loan and line of credit
Savings
Most frequently asked questions
Stay informed

Manage and configure My Profile

Here's how to activate and setup your online account on My Profile.
Yes, you must create a new password. 
Please contact our Client Contact Centre at 1-888-359-1357 or visit a branch. 
No, the registering for My Profile is not mandatory. 
Two-step authentification, also called multifactor authentication (MFA), is used to make your UNI account more secure. It adds an extra layer of security when you log into your My Profile online account. You can enable two-step verification through your phone (call or text). 

To know more, click here. 
Learn more

Bill Payment

Your bill payments can be cancelled before 11:59 p.m. on the same day that they have been processed. For help cancelling a bill payment after this time, please call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.   

In My Profile, click on Synchronize transactions to restore your list of suppliers. If a supplier is missing, you will need to add it again if necessary. 

You can continue paying your bills or suppliers at a UNI branch, at one of our ATMs or by calling our Client Contact Centre at
1-888-359-1357. You can pay bills and suppliers online with the My Profile. 
Your bill payments can be cancelled before 11:59 p.m. on the same day that they have been processed. For help cancelling a bill payment after this time, please call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
You can continue paying your bills or suppliers at a UNI branch, at one of our ATMs or by calling our Client Contact Centre at 1-888-359-1357. You can pay bills and suppliers online with the My Profile. 
When you request a second code, the notification may show the old code instead of the most recent one.  To avoid confusion: 

- Be sure to use the last code you received. 
- Open your text or email application to check which code is the right one. 

This will keep you from entering an expired code and potentially locking your account.

Payment and Transfer

Yes, it is possible to increase your Interac money transfer limit.  

For a Personal member and client, the maximum limit per day is $3,000 but can be increased to $5,000 per day, $35,000 per week and $100,000 per month. 

For a Business client, the maximum limit per day can be increased to $10,000, $50,000 per week or $100,000 per month. 

To request a change, call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
To cancel a transfer between accounts or between UNI members payment that has already been processed, visit a branch or call us at 1-888-359-1357. Transfers between accounts or between UNI members scheduled for a later date can be cancelled before they are submitted for processing. 
Check out the Personal tutorial
It's an agreement between UNI and an account holder whereby the account holder gives UNI permission to automatically debit the account by a certain amount every month. The amount may go to UNI to pay a standing fee, but most often goes to a third party. 

To block a request, you must go directly to the Preferences management page on the Interac website and follow these steps:  

1. Enter your email address or mobile phone number and click Submit. 

Security tip: If both options are listed on your Interac profile, we suggest doing this for each one.  

2. An email or text message will be sent to you with a link to manage your notification preferences. 

3. Click Click here. 

4. A page will open. To confirm your preference, click Click here again. 

Manage my accounts

Your old folios are now grouped together, and each financial product has its own account number under a unique identifier.
If you think you are a victim of identity theft or fraud on your UNI account, please contact us promptly at 1-888-359-1357. If it involves your credit card, call the number on the back of your card.  
Pending means a transaction to withdraw money from or add money to your account has been submitted but isn’t complete. A posted transaction is a transaction that has been fully processed and completed.

UNI is a member of the Canada Deposit Insurance Corporation (CDIC), which is a federal Crown corporation that insures our members and clients for up to $100,000 in insurance categories. The coverage is free and automatic—you do not have to sign up. 

What is covered?  

-     Deposits in Canadian or foreign currency (including via payroll, Interac e-Transfer, or cheque) 

-     Guaranteed Investment Certificates (GICs) 

-     Other term deposits 

What is not covered? 

-     Mutual funds 

-     Stocks and bonds 

-     Exchange Traded Funds (ETFs) 

Source : https://www.cdic.ca/your-coverage/protecting-your-deposit/https://www.cdic.ca/depositors/whats-covered/

Learn more

Online deposit

Debit card

If your UNI debit card is lost, stolen or at risk of malicious use, call us immediately at 1-888-359-1357. We also accept collect calls.  
Yes, the contactless “tap” function is available. You can deactivate it if you prefer not to use it.  
In addition to your debit card’s usual functionalities, you are able to make online purchases anywhere in the world with your UNI chequing account. 
You can change your PIN at any of our ATMs, after activating your UNI debit card.
Your PIN is generated by the debit card provider's technology, which secures the data to keep it confidential. Only cardholders have access to the PIN they receive by mail.
Learn more

Here are the steps to activate My Profile online: 

  1. On the login page, click on set up my online profile.
  2. On the next page Sign up to get started, enter your desired username. Please note that it must be between 8 and 64 characters long and contain no special characters. Next, enter your password and make sure it meets the security criteria: at least one number, between 10 and 25 characters, at least one uppercase letter, at least one lowercase letter and at least one special character.
  3. Read and accept the Terms of Service.
  4. Click on Create your account.
  5. Click on Link it!
  6. Enter your activation code and your customer identification number, then click on Continue. 
The VerifyMe service is now available to UNI users. This service allows you to authenticate yourself with the Connection Partner option and access Government of Canada services (e.g.: My Service Canada Account for individuals or My Canada Revenue Agency (CRA) Account for individuals and businesses.
Members and clients need an e-mail address on file to create any product online. You can add your e-mail address in My Profile by clicking on the icon in the top right-hand corner of the screen. Then choose Info, View all, just below your address and phone number, select E-MAIL and click on the pen icon. You can then add your e-mail address.

Maximum number of occurrences per frequency: 

- Weekly > 143 occurrences
- Biweekly > 72 occurrences
- Monthly > 33 occurrences 
- Quarterly > 11 occurrences 
- Semi-annually > 6 occurrences 
- Annually > 3 occurrences 
- Bimonthly > 17 occurrences 

Note: If you wish to change a scheduled transfer or payment, past occurrences are included the maximum allowed. 

Transfers can be scheduled to: 

- Make or change a payment  

- Make or change a transfer between UNI members 

- Transfer funds between your UNI accounts 

- Repay a loan or line of credit 

Learn more

You have a Business or Youth account?

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