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Branches and ATMs FAQ
In-person services are staying the same. However, PIN authentication is being replaced by validation with a piece of ID (e.g., driver’s licence, passport, etc.). Also, signatures are now used instead of PINs to approve transactions.
The ATM interface is changing, but the functionalities stay the same, except for certain Business-related transactions, mainly the combined deposit.
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Transactions are the same except for the statement of the last 60 transactions. That statement is no longer available.
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You have access to more than 1,800 Acculink ATMs across Canada.
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To use the Acculink network locator, visit the Canadian Credit Union Association website. Note: The locator is primarily in English https://ccua.com/about-credit-unions/find-a-credit-union.
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Images of deposited cheques are available on the transaction receipt.
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The combined deposit service for businesses is no longer available at ATMs.
The Client Contact Centre phone number is not toll-free outside of Canada. However, collect calls are accepted.
In the "Electronic payment" option, you will need to enter the amount to be paid and then select the desired supplier.
Yes, you can make your bill payments at the ATM by clicking on the Electronic payment option.
Yes, you can make your bill payments at the ATM by clicking on the Electronic payment option.
Here are the steps to pay your bills:
1. Insert your debit card and enter your PIN.
2. Select the Electronic Payment option (if you don't see the Electronic Payment option, please click on the Other services option, then choose Electronic payment option).
3. Choose one of the two options: Chequing account or Savings account.
4. Enter your payment amount and press OK.
5. Validate the information on the screen and choose if you want a Receipt or No receipt.
6. Select the account from which you wish to pay the invoice.
7. Select the supplier you wish to pay.
8. Take your card.
9. Take your card and receipt, if applicable.
1. Insert your debit card and enter your PIN.
2. Select the Electronic Payment option (if you don't see the Electronic Payment option, please click on the Other services option, then choose Electronic payment option).
3. Choose one of the two options: Chequing account or Savings account.
4. Enter your payment amount and press OK.
5. Validate the information on the screen and choose if you want a Receipt or No receipt.
6. Select the account from which you wish to pay the invoice.
7. Select the supplier you wish to pay.
8. Take your card.
9. Take your card and receipt, if applicable.
Here are the steps to making a withdrawal:
1. Insert your debit card and enter your PIN.
2. Select Fast Cash $60 or Cash Withdrawal.
3. If you chose the Cash Withdrawal option:
A. Choose one of the two options: Checking account or Savings account.
B. Use the keypad to enter the amount you wish to withdraw.
4. In both cases, choose if you want a Receipt or No receipt.
5. Take your card and money.
6. Take your receipt, if applicable.
1. Insert your debit card and enter your PIN.
2. Select Fast Cash $60 or Cash Withdrawal.
3. If you chose the Cash Withdrawal option:
A. Choose one of the two options: Checking account or Savings account.
B. Use the keypad to enter the amount you wish to withdraw.
4. In both cases, choose if you want a Receipt or No receipt.
5. Take your card and money.
6. Take your receipt, if applicable.
To withdraw an amount other than $60, click on the Cash withdrawal option. This allows you to withdraw predetermined amounts displayed on the screen, or to enter the desired amount in multiples of $20.
To withdraw an amount other than $60, click on the Cash withdrawal option. This allows you to withdraw predetermined amounts displayed on the screen, or to enter the desired amount in multiples of $20.
The Balance Inquiry option allows you to view or print a receipt for the account balance of your choice.
Do not throw away the receipt. Please refer to an employee during business hours for assistance in completing this transaction.
Only the last 4 digits of your account numbers are visible at the ATM. To recognize your accounts at the ATM, you need to familiarize yourself with your new accounts’ numbers with My Profile.
However, if you do not have access to My Profile, you can call 1-888-852-8416 or visit one of our branches. They will be able to help you.
However, if you do not have access to My Profile, you can call 1-888-852-8416 or visit one of our branches. They will be able to help you.
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