Important!
New for Interac e-Transfers
- You are now able to request funds via Interac e-Transfer.
- You are now able to sign up for the Autodeposit service on My Profile. Get money faster with Interac e-Transfer’s automatic deposit feature. You can automatically deposit funds sent by Interac e-Transfer without having to answer the security question.
General Information
- Your UNI account statements are still available in your usual format.
- If you currently view it online, you are still able to do so through the My Profile tool.
- If you currently receive it in paper format, you continue to do so. No action is required on your part.
- Call our Client Contact Centre today at 1-888-359-1357 to sign up for the My Profile tool and access your statement in electronic format.
- You receive a single account statement that includes all the transactions for all your accounts.
- You are able to exclude information from certain accounts on this account statement. You also have the option of receiving a separate statement for specific accounts.
Activating and configuring My Profile
Your My Profile tool is available via our homepage or our app.
Whether you are a Personal or Business member and client, find all the information you need about activating and configuring your online My Profile tool.
How to manage My Profile
Learn how to update your contact details, personal information and preferences, and more.
Interac e-Transfers
Find out how to send, receive and cancel an Interac e-Transfer, see what’s new and more!Transferring funds between accounts and between people
Find out how to make a one-time or recurring cash transfer and more!Account Statement
Find out how to view to online account statements or consolidated account statements.Online and direct deposit
Find out how to deposit a cheque online, access your cheque specimen and more!Debit card
Find out how to change your debit card limit and how to block your card in case of theft or loss.Other products and services that may be of interest to you
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Frequently asked questions about My Profile
If you wish to create an account on My Profile Youth, ask your parent or tutor to request it in person at one of our branches or to contact our Client Contact Centre at 1-888-359-1357.
Yes. My Profile allows you to carry out the same transactions and has some additional features. Note: Certain features may not be available for some time.
Whether you're a Personal or Business member, here's how to activate and setup your online account on My Profile.
No. Our new online platform looks completely different, but the functionalities are the same.
You must create a new password only for your commercial account.
Whether you're a Personal or Business member, here's how to activate and setup your online account on My Profile.
No. Registering for My Profile is not mandatory.
Yes. Your pre-authorized transactions, direct deposits and withdrawals, and saved and recurring bill or supplier payments with your old account number remains in the new system. You need to click on Sync Transactions to view your scheduled bills.
Yes. Your contacts for transfers between people arel still be there. This action is now called “Transfer between UNI members.”
No. Your Interac contacts are not transferred. You have to sign up for Interac again and re-enter your contacts.
To ensure that your online banking remains secure, you can activate two-step verification and change your password regularly.
Two-step verification, also called multifactor authentication (MFA), is used to make your UNI account more secure. It adds an additional authentication step when you log into your My Profile online account. You can enable two-step verification through your phone (call or text) or an authentication app.
You no longer need your debit card number to log in to online services. You are able to do so with your username and password created specifically My Profile online tool.
Your bills are migrated to our new platform. You will simply need to click the Sync transactions button to view the bills the first time you log in. For more information, please call our Client Contact Centre at 1-888-359-1357.
Yes, changes were made with the online services.
Use the support tools available at www.uni.ca/en/transition or call the Client Contact Centre at 1-888-359-1357. You can also go directly to your branch.
No, recurring transfers between two interinstitution accounts programmed by the member are not migrated. You may use another payment method, such as Interac or another transfer, to transfer funds to your contacts (recipients).
To access your list of billers, you need to click on Sync transactions in My Profile, which will update your list. If the biller is still missing, you will have to add it again if necessary.
No, recurring transfers between two interinstitution accounts programmed by the member are not migrated. You may use another payment method, such as Interac or another transfer, to transfer funds to your contacts (recipients).
Yes, all online functions are available on mobile.
To retrieve your username and password, you must contact the Client Contact Centre at 1-888-359-1357 or visit a branch.
As all members and clients banking information was updated during the technology transition, all bank transfers initiated between July 4 and 7 were cancelled as they could not be completed. The funds have been or will be credited to the issuer’s account.
To download the mobile application, please click on one of the following links:
App Store: https://apps.apple.com/ca/app/uni/id1644120999
Google Play: https://play.google.com/store/apps/details?id=org.infy.android.mbank.uni
Here is the visual of the application to download.
If no fields appear when you register, it means that your information is not up to date at UNI. You must update your file by calling 1-888-359-1357 or visiting one of our branch. Once your file has been updated, you can continue registering for My Profile.
Your bills will be migrated to our new platform. You will simply need to click the Sync transactions button to view the bills the first time you log in. For more information, please call our Client Contact Centre at 1-888-359-1357.
If you expected to receive funds by bank transfer between July 4 and 7, you will need to provide your new banking information to the issuer so the transfer can be recreated. To do so, contact the Client Contact Centre at 1-888-359-1357 or go to a branch and an employee will be happy to complete the necessary documents with you, which you can then share with the issuer.
If you have forgotten your username and password, please call the Client Contact Centre at 1-888-359-1357 or visit a branch so that we can reset them for you.
To find the UNI mobile application, you need to search for UNI Financiere or UNI Finance. Note that if you enter only UNI, you won't find it.
Yes, it is possible to increase your Interac money transfer limit.
For Personal member and client, the maximum limit per day is $3,000 but can be increased to $5,000 per day, $35,000 per week and $100,000 per month.
For Business client, the maximum limit per day can be increased to $10,000, $50,000 per week or $100,000 per month.
To request a change, call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
For Personal member and client, the maximum limit per day is $3,000 but can be increased to $5,000 per day, $35,000 per week and $100,000 per month.
For Business client, the maximum limit per day can be increased to $10,000, $50,000 per week or $100,000 per month.
To request a change, call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
It is now possible to authenticate yourself with the “Sign-In Partner” option and access Government of Canada services.
The VerifyMe service is now available to UNI users. This service allows you to authenticate yourself with the Connection Partner option and access Government of Canada services (e.g.: My Service Canada Account for individuals or My Canada Revenue Agency (CRA) Account for individuals and businesses.
