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My Profile FAQ
If you wish to create an account on My Profile Youth, ask your parent or tutor to request it in person at one of our branches or to contact our Client Contact Centre at 1-888-359-1357.
Yes. My Profile allows you to carry out the same transactions and has some additional features. Note: Certain features may not be available for some time.
Whether you're a Personal or Business member, here's how to activate and setup your online account on My Profile.
No. Our new online platform looks completely different, but the functionalities are the same.
You must create a new password only for your commercial account.
Whether you're a Personal or Business member, here's how to activate and setup your online account on My Profile.
No. Registering for My Profile is not mandatory.
Yes. Your pre-authorized transactions, direct deposits and withdrawals, and saved and recurring bill or supplier payments with your old account number remains in the new system. You need to click on Sync Transactions to view your scheduled bills.
Yes. Your contacts for transfers between people arel still be there. This action is now called “Transfer between UNI members.”
No. Your Interac contacts are not transferred. You have to sign up for Interac again and re-enter your contacts.
To ensure that your online banking remains secure, you can activate two-step verification and change your password regularly.
Two-step verification, also called multifactor authentication (MFA), is used to make your UNI account more secure. It adds an additional authentication step when you log into your My Profile online account. You can enable two-step verification through your phone (call or text) or an authentication app.
You no longer need your debit card number to log in to online services. You are able to do so with your username and password created specifically My Profile online tool.
Your bills are migrated to our new platform. You will simply need to click the Sync transactions button to view the bills the first time you log in. For more information, please call our Client Contact Centre at 1-888-359-1357.
Yes, changes were made with the online services.
Use the support tools available at www.uni.ca/en/transition or call the Client Contact Centre at 1-888-359-1357. You can also go directly to your branch.
No, recurring transfers between two interinstitution accounts programmed by the member are not migrated. You may use another payment method, such as Interac or another transfer, to transfer funds to your contacts (recipients).
To access your list of billers, you need to click on Sync transactions in My Profile, which will update your list. If the biller is still missing, you will have to add it again if necessary.
No, recurring transfers between two interinstitution accounts programmed by the member are not migrated. You may use another payment method, such as Interac or another transfer, to transfer funds to your contacts (recipients).
Yes, all online functions are available on mobile.
To retrieve your username and password, you must contact the Client Contact Centre at 1-888-359-1357 or visit a branch.
As all members and clients banking information was updated during the technology transition, all bank transfers initiated between July 4 and 7 were cancelled as they could not be completed. The funds have been or will be credited to the issuer’s account.
To download the mobile application, please click on one of the following links:
App Store: https://apps.apple.com/ca/app/uni/id1644120999
Google Play: https://play.google.com/store/apps/details?id=org.infy.android.mbank.uni
Here is the visual of the application to download.
If no fields appear when you register, it means that your information is not up to date at UNI. You must update your file by calling 1-888-359-1357 or visiting one of our branch. Once your file has been updated, you can continue registering for My Profile.
Your bills will be migrated to our new platform. You will simply need to click the Sync transactions button to view the bills the first time you log in. For more information, please call our Client Contact Centre at 1-888-359-1357.
If you expected to receive funds by bank transfer between July 4 and 7, you will need to provide your new banking information to the issuer so the transfer can be recreated. To do so, contact the Client Contact Centre at 1-888-359-1357 or go to a branch and an employee will be happy to complete the necessary documents with you, which you can then share with the issuer.
If you have forgotten your username and password, please call the Client Contact Centre at 1-888-359-1357 or visit a branch so that we can reset them for you.
To retrieve your identification number or activation code, you must call the Client Contact Centre at 1-888-359-1357 or visit a branch.
To find the UNI mobile application, you need to search for UNI Financiere or UNI Finance. Note that if you enter only UNI, you won't find it.
Yes, it is possible to increase your Interac money transfer limit.
For Personal member and client, the maximum limit per day is $3,000 but can be increased to $5,000 per day, $35,000 per week and $100,000 per month.
For Business client, the maximum limit per day can be increased to $10,000, $50,000 per week or $100,000 per month.
To request a change, call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
For Personal member and client, the maximum limit per day is $3,000 but can be increased to $5,000 per day, $35,000 per week and $100,000 per month.
For Business client, the maximum limit per day can be increased to $10,000, $50,000 per week or $100,000 per month.
To request a change, call our Client Contact Centre at 1-888-359-1357 or visit one of our branches.
It is now possible to authenticate yourself with the “Sign-In Partner” option and access Government of Canada services.
The VerifyMe service is now available to UNI users. This service allows you to authenticate yourself with the Connection Partner option and access Government of Canada services (e.g.: My Service Canada Account for individuals or My Canada Revenue Agency (CRA) Account for individuals and businesses.
Business government remittances FAQ
1. Log in to My Profile.
2. In the main menu on the left of the screen, click on Payment and in the submenu, click on Suppliers.
3. Click Add Provider.
4. Find the supplier and Select.
5. Enter a Nickname and put your account number (the company number or SIN).
6. Click Continue.
2. In the main menu on the left of the screen, click on Payment and in the submenu, click on Suppliers.
3. Click Add Provider.
4. Find the supplier and Select.
5. Enter a Nickname and put your account number (the company number or SIN).
6. Click Continue.
If HST or personal tax forms have already been submitted directly to CRA, or through a 3rd party (e.g., an accountant).
Here are the steps to follow:
1. Log in to My Profile.
2. In the main menu on the left of the screen, click on Payment and in the submenu, click on Suppliers.
3. Hover your mouse over the desired provider and click Details.
4. On the next screen, click Pay.
5. Enter the amount and select the originating account to make the payment.
6. In the Schedule section, choose the option Once or Recurring.
7. Validate the information, then click Confirm.
Here are the steps to follow:
1. Log in to My Profile.
2. In the main menu on the left of the screen, click on Payment and in the submenu, click on Suppliers.
3. Hover your mouse over the desired provider and click Details.
4. On the next screen, click Pay.
5. Enter the amount and select the originating account to make the payment.
6. In the Schedule section, choose the option Once or Recurring.
7. Validate the information, then click Confirm.
If HST or personal tax forms have not already been submitted directly to CRA, or through a 3rd party (e.g., an accountant).
Here are the steps to follow:
Step 1: Add a payee (HST)
1. Log in to My Profile.
2. Click on Payment in the blue menu on the left.
3. Click Government Remittances.
4. Click ADD PAYMENT TYPE.
5. Select a Payment Type Form:
- T1191_TT20 - GST/HST - Arrears
- RC159_TT20 - GST/HST - Amount owing
- GST34_TT20 - GST/HST - Payment only
- GST62-1_TT20 - GST/HST - Payment only - Summerside
6. Enter a nickname and account number. (The account number is your business number.)
7. Click Continue.
8. Check the details.
9. Click Confirm.
Step 2: Make a government remittance
1. Log in to My Profile.
2. Click on Payment in the blue menu on the left.
3. Click Government Remittances.
4. Hover your mouse over the desired provider and click Details.
5. On the next screen, click Pay.
6. Select a payment type, then enter a nickname and account number (the account number is your business number).
7. Click Continue.
8. Complete the form.
9. Click Continue.
10. Check the details and click Confirm.
Success! You have completed the task. No further action required – form and payment have been submitted.
Important: You must not use the Billers option, as the information will be incomplete, and your request will be rejected which may result in late payment and non-payment charges.
Here are the steps to follow:
Step 1: Add a payee (HST)
1. Log in to My Profile.
2. Click on Payment in the blue menu on the left.
3. Click Government Remittances.
4. Click ADD PAYMENT TYPE.
5. Select a Payment Type Form:
- T1191_TT20 - GST/HST - Arrears
- RC159_TT20 - GST/HST - Amount owing
- GST34_TT20 - GST/HST - Payment only
- GST62-1_TT20 - GST/HST - Payment only - Summerside
6. Enter a nickname and account number. (The account number is your business number.)
7. Click Continue.
8. Check the details.
9. Click Confirm.
Step 2: Make a government remittance
1. Log in to My Profile.
2. Click on Payment in the blue menu on the left.
3. Click Government Remittances.
4. Hover your mouse over the desired provider and click Details.
5. On the next screen, click Pay.
6. Select a payment type, then enter a nickname and account number (the account number is your business number).
7. Click Continue.
8. Complete the form.
9. Click Continue.
10. Check the details and click Confirm.
Success! You have completed the task. No further action required – form and payment have been submitted.
Important: You must not use the Billers option, as the information will be incomplete, and your request will be rejected which may result in late payment and non-payment charges.
If you received a penalty due to a technical error with your payment, you will be reimbursed. To do so, please e-mail your CRA statement and proof of penalty uni.reclamation.claim@uni.ca.
Yes, changes were made with the online services.
No, scheduled government remittances will not be migrated to the new My Profile online financial and transactional tool. If you were used to scheduling government remittances in advance in AccèsD Affaires, please know that you will need to reschedule your remittances in the new financial and transactional platform.
Use the support tools available at www.uni.ca/en/transition or call the Client Contact Centre at 1-888-359-1357. You can also go directly to your branch.
Managing and configuring My Profile
Check out the Personal tutorial
Check out the tutorial
Check out the tutorial
When I select my new user name for online services, am I be to choose to enter my debit card number?
Your new username should be between 8 and 64 characters long and must not contain any special characters. This allows you to enter your UNI debit card number if you wish.
Personal: When activating My Profile, you will be asked to select the username of your choice. It must be between 8 and 64 characters long and must not contain any special characters. During the initial setup process, you will need to use the ID number and activation code that were mailed to you separately.
Business: When activating My Profile, you will need to use the username and temporary password that were mailed to you separately.
Paying bills/suppliers on My Profile
Interac e-Transfers on My Profile
Transferring funds between accounts on My Profile
Account Statement on My Profile
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