Video coming soon.
1. Log on to My Profile.
2. Click on Interac e-Transfer in the left menu.
3. Click on View history.
4. A list of your transactions will appear. The pending transaction that has not been accepted by the recipient will be identified as Outstanding. Click on Cancel.
5. A window will pop up. Verify the information.
6. You must enter a remark (required), then click on Confirm.
7. The funds will be automatically deposited back into your account.
Note: in the View history page, the successfully cancelled transfer will be identified as Finalized.