How do I cancel an Interac e-Transfer?

Step by step

Video coming soon

1. On the login page, log on to My Profile
 
2. Click on Interac e-Transfer on the sidebar menu. 
 
3. Click on View history

4. A list of your transactions will appear. The pending transaction that has not been accepted by the recipient will be identified as Outstanding. Click on Cancel

5. A window will pop up. Check the information, enter a remark (required), then click on Confirm

6. The funds will be automatically deposited back into your account. 

Note: in the View history page, the successfully cancelled transfer will be identified as Finalized

Other tutorials about Interac e-Transfers

How to sign-up for Interac?

How do I send an Interac e-Transfer?

How do I add a contact for Interac e-Transfer?

How do I register for the autodeposit?

How do I make an Interac money request?

Other tutorials about My Profile you might be interested in

Managing and configuring My Profile

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Transferring funds between accounts and between people


 

Account Statement



 

Loans and lines of credit



 

Online and direct deposit



 

Savings and investment



 

Debit card