Step by step
Video coming soon
1. On the login page, log on to My Profile.
2. Click on Interac e-Transfer on the sidebar menu.
3. Click on View history.
4. A list of your transactions will appear. The pending transaction that has not been accepted by the recipient will be identified as Outstanding. Click on Cancel.
5. A window will pop up. Check the information, enter a remark (required), then click on Confirm.
6. The funds will be automatically deposited back into your account.
Note: in the View history page, the successfully cancelled transfer will be identified as Finalized.
Other tutorials about Interac e-Transfers
How to sign-up for Interac?
How do I send an Interac e-Transfer?
How do I add a contact for Interac e-Transfer?
How do I register for the autodeposit?
How do I make an Interac money request?
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