Be aware of any scam. Learn more

How to activate My Profile online?

Step by step

Please note that these videos are without sound.

1. On the login page, click on SET UP MY ONLINE PROFILE.

2. On the next page Sign up to get started, enter your desired username. Please note that it must be between 8 and 64 characters long and contain no special characters. Next, enter your password and make sure it meets the security criteria: at least one number, between 10 and 25 characters, at least one uppercase letter, at least one lowercase letter and at least one special character. 

3. Read and accept the Terms of Service.

4. Click on Create your account.

5. Click on Link it!

6. Enter your activation code and your customer identification number (received separately in the mail), then click on Continue.

Your activation code received by mail are valid until August 15, 2023.

If you haven't had a chance to activate your profile online with your current code, now is the time to do so. After this date, you must request a new code by contacting our Client Contact Centre at 1-888-359-1357 or by visiting a branch. 

What if you don't have access to your activation code and identification number? 

Contact our Client Contact Centre at 1-888-359-1357 or visit a branch to request it. 

Other tutorials about managing and configuring My Profile

How to login on My Profile?

How to change the name of an account (nickname) with My Profile?

How to change the settings for the Balance Drop Alert?

How do I enable two-step authentication?

How to understand My financial summary section

How to update my contact information on My Profile?

How to activate/deactivate the Balance Drop Alert?

How to manage my alerts/notifications?

How to update my marketing preferences?

Other tutorials about My Profile you might be interested in

Paying bills/suppliers


 

Interac e-Transfers

Transferring funds between accounts and between people


 

Online and direct deposit



 

Loans and lines of credit



 

Account Statement



 

Debit card



 

Savings and investment